Guest Guide

Check-In

Monday-Thursday (Non-Holiday): 4PM 

Friday - Sunday & Holiday Periods: 5PM 

If arriving after 7 PM Sunday-Thursday or 11 PM Friday-Saturday, please go to the Grand Summit Hotel to check-in. 

Please contact the Front Desk on the day of your arrival to see if your room is ready before these times. If available, we would be pleased to provide you with an earlier check-in time. 

Checkout

Daily: 10:30AM 

In order to honor our check-in time, we must also honor our checkout time. 

To inquire about a late checkout, please contact the Front Desk on the morning of your departure. 

To inquire about staying additional nights, please contact either the Front Desk by dialing '0' from your room phone; or Reservations by calling 800.543.2754. 

You will be issued a parking permit upon check-in that allows you to park in lots specific to the Snow Cap Inn. Vehicles parked without a valid parking permit, or any vehicle illegally parked may be towed at the owner's expense. 

Please note that there are no EV chargers at the Snow Cap Inn. The nearest EV charging stations are located in the upper lot at South Ridge, which features both generic and Tesla EV stations. We recommend bringing a converter for your charger to ensure you can charge your EV. 

Winter Only Services 

In the winter, there are free resort and area shuttles for your use during your stay. 

Easily print your RFID Go Card from one our convenient, self-service Pick Up Box (PUB) kiosks located at the Grand Summit Hotel, Jordan Hotel, Snow Cap Inn, and South Ridge Welcome Center. 

First, purchase your lift tickets online in advance. Next, scan the barcode from your confirmation email at the PUB kiosk. Last, the kiosk will print all of the RFID Go Cards in your order. 

Your RFID Go Card is a reloadable, reusable lift ticket. You may reload your Go Card with additional lift tickets at any time and do not need to print a new card. 

Ski lockers are available at the Snow Cap Inn. 

You may not keep or store equipment (i.e. skis or snowboards) in your hotel room. 

Hotel guests may store baggage either before check-in or after checkout with the Front Desk. 

As part of the Forever Project, we're focused on achieving a sustainable future together. During your stay, please help us to conserve in the following ways: 

Reuse your towels to reduce water and energy consumption, as well as detergent waste water. 

Put towels requiring replacement in your tub or sink, and leave those you feel are acceptable for you to reuse hanging on the towel bars. We will refresh towels to your preference. 

Allow us to recycle used soap if you do not plan to take it with you. 

Sunday River participates in the Clean the World soap recycling program, and as such, we collect used soap in a separate receptacle during our room cleanings to process for recycling. Please do not throw away your used soaps into the trashcan. 

No vehicle idling when checking in or out of our hotels. 

Sunday River has a no vehicle idling policy. Please turn off your car engine when loading and unloading your vehicle. 

The Snow Cap Inn features an outdoor hot tub that is open from 10AM to 10PM. 

Our housekeeping and maintenance teams are on-site daily to serve you. For amenity delivery or maintenance requests to your room, please call the Front Desk by dialing '0' from your room phone. Amenity delivery is on-demand and we can usually deliver an item within 30 minutes of a request. 

Please place the “Do Not Disturb” sign outside your door if you prefer not to receive housekeeping service. 

There is a long list of amenities available for delivery, including extra blankets, extra sheets, extra pillows, portable crib, cot, towels, soap, shampoo, tissues, toilet paper, trash bags, coffee, and coffee supplies; and if your room has a kitchen, we can also deliver dish liquid, dishwasher soap, kitchen towels, dishwashing towels, sponges, cloth napkins, placemats, and any and all kitchen utensils, dishes, pans, etc. 

Coin-operated laundry machines are available in the Ski Locker Room on the basement floor. 

Ice machines are located on the main floor, just off the lobby. There are no vending machines in the hotel but a variety of snacks and beverages are available for purchase at the Front Desk and Resort Dining (https://www.sundayriver.com/resort-dining) options are available throughout the resort.  

Sunday River accepts cashless forms of payment only. If you would like to use cash, you may purchase a gift card at the Welcome Center in South Ridge Lodge or the front desk at either the Grand Summit Hotel or the Jordan Hotel. 

There are also ATMs available for guests at both the Grand Summit Hotel and Jordan Hotel. 

Each room has a Keurig-style coffee maker and all of the required supplies to make and enjoy a cup of coffee. Decaf coffee is available by contacting the Front Desk. 

If your room has a queen-sleeper sofa, its bedding is located in the closet. If you would like our team to set up this bed for you, please contact the Front Desk to schedule this service. 

As always, our front desk team is available to assist you with any needs during your stay. In case of an emergency, please contact the appropriate number listed below. 

• Police, fire & ambulance services: 911
• Stephens Memorial Hospital: 207.743.5933
• Sunday River Public Safety: 207.824.5054
• Sunday River Ski Patrol (winter only): 207.824.5350
• Western Maine Mountain Clinic (winter only): 207.824.4900

In the event of a fire or other emergency, proceed to the nearest stairwell exit and exit the building as per the directions as shown on the back of your door. Remember, the nearest exit may not be the way you entered the building. 

DO NOT use the elevators unless instructed to do so by rescue personnel. 

To contact the Front Desk, dial '0' from your room phone.
For any Medical or Police Emergency, dial 911. 

For the full Snow Cap Inn TV Guide, click here . 

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